Learning Needs Analysis Service provides a plan addressing opportunities to increase efficiency quality and expertise. Output is a recommendation that addresses needs and goals identified by the customer allowing maximization of learning investments.
ETM Analog Communications Appliance with VoIP Support. Supports ETM 1060 Call Caching Appliance. 12 analog channels. 1U chassis. Integrated Ethernets for VoIP. ETM Span and ETM Call Recording licenses sold separately
ETM Digital Communications Appliance with VoIP Support. Supports ETM 1060 Call Caching Appliance. Optional digital span for T1 E1 PRI. Integrated Ethernets for VoIP. ETM Span and ETM Call Recording licenses sold separately
ETM Analog Communications Appliance with Onboard Call Caching Abilities. 24 analog channels. 1U chassis. Integrated Ethernets for VoIP. Supports ETM Call Recording with onboard caching. ETM Span and Call Recording licenses included
ETM Digital Communications Appliance with Onboard Call Caching Abilities. Optional digital span for T1. PRI. E1 PRI. Integrated Ethernets for VoIP. TM Call Recording with onboard caching. ETM Span and Call Recording licenses included
ETM. Software upgrades and technical support bundle One (1) year service contract (per Span) which includes: All ETM. System product upgrades, Unlimited access to technical support, ETM. 1000 series appliances equal one (1) span
Comprehensive coverage for large enterprises One (1) Year service contract (per span) which includes: Standard product upgrades and technical support, Onsite ETM System configuration and support
ETM System Enterprise Customer Care Bundle and Oracle Support Renewal One (1) year service contract which includes: Software upgrades and tech support, Extended Hardware warranty for 2100, 3200, and 1000 series appliances, Oracle Partner Support
Ongoing ETM System and server(s) configuration, maintenance, and management (Technology Configuration & Management) One (1) Year service contract (per span)
One (1) year extended warranty (after year one) for 1000 series appliance chassis, Covers all 1000 series chassis and all registered components, Overnight shipping of warranted hardware
One (1) year extended warranty (after year one) for ETM. 2100 Appliance, Covers 2100 series chassis and all registered components, Overnight shipping of warranted hardware
One (1) year extended warranty (after year one) for ETM 3200 Appliance, Covers 3200 series chassis and all registered components, Overnight shipping of warranted hardware